The recent DirecTV Now 2.0 update is creating various login issues for some subscribers, many of whom are being told to 'hang tight' and use third-party apps to access the service until issues are resolved.
The various reports of issues began almost immediately after the release of the version 2.0 update this past Tuesday, with subscribers reporting the issues via DirecTV Now's Twitter account…
@DIRECTVNowHelp Help! I am unable to log in to my Directv Now account. I can't use chat since I can't log in. I can't log in on the web and my Apple TV.
WatchESPN and CNNgo Apps not working on Apple TV - DirecTV. Now my ESPN app which had been working perfectly, stopped playing live programming and now I get an. AT&T announced that it has integrated DIRECTV with Apple TV.Users can now discover content on the service through the Apple TV app on iPhone, iPad and Apple TV.The can also use Siri to access. To note: I have Directv and not Directv Now, both iPhone and Apple TV 4 devices are updated to latest OS, and I can confirm I have the correct username/password combo as I can manually log into apps like FXNow, AMC, HBO Go, etc. I do have directv/AT&T combined billing which seems like it's caused nothing but problems since I combined. To note: I have Directv and not Directv Now, both iPhone and Apple TV 4 devices are updated to latest OS, and I can confirm I have the correct username/password combo as I can manually log into apps like FXNow, AMC, HBO Go, etc. I do have directv/AT&T combined billing which seems like it's caused nothing but problems since I combined.
— Walter Shwe (@WalterShwe) May 16, 2018 Apple mac antivirus online scanner.
Can't login after the upgrade on any apple devices. User not authorized
Directv Now App Apple Tv Not Working On Ipad
— antariksh (@antarik34737466) May 17, 2018
We are working to resolve this issue regarding access with your Apple TV. Please hang tight while we fix this and we greatly appreciate your patience! ^JayN
— DIRECTV NOW (@directvnow) May 17, 2018
Over 20 reports through Twitter were made of the same login issue. BESTAppleTV.com has followed up with four of those publicly reporting issues. Three of the four report they are still unable to log in, some more than three days after first encountering problems.
DirecTV Now and its parent company, AT&T, are telling customers that until the issue is resolved, they can access their accounts through their web browser, various mobile apps and directly through the apps of various networks that allow sign-on with their DirecTV Now accounts, the latter being a tedious process that restricts users from watching more than one channel at a time.
A communications spokesperson for AT&T or DirecTV Now has not responded to repeated attempts for comment to this story.
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DirecTV Now is losing the NFL Network →AT&T recently made the baffling decision to offer two separate streaming TV services with nearly identical names and to deliver those two distinct services through one app.
This obviously had the potential to confuse consumers, as we wrote in our coverage in July. Pacote office macbook air. But it has turned out even worse than we expected, because AT&T itself has been calling one of the services by the wrong name in its communications with customers.
Vms software mac. To recap, AT&T eliminated its DirecTV Now brand name and renamed that service 'AT&T TV Now.' AT&T also rolled out a completely new service and called it 'AT&T TV,' the same name without 'Now.' These two services, with different channel and pricing schemes, are offered through the same app called 'AT&T TV.'
While that is confusing, you'd think AT&T itself would be able to keep track of the names of its own streaming services. But that isn't the case, as AT&T is incorrectly telling customers that the old DirecTV Now service is now called 'AT&T TV.'
'The DirecTV Now you know is getting a new name. Say hello to AT&T TV,' AT&T says in its app page on both Google Play for Android and Apple's App Store for iPhone, iPad, and Apple TV. 'We've rebranded DirecTV Now to AT&T TV,' the app description also says.
But that isn't accurate, and there are important differences between the service formerly known as DirecTV Now and AT&T TV. AT&T TV Now is available nationwide just like DirecTV Now was, while AT&T TV is only available in 10 cities so far.
AT&T TV is more similar to traditional cable or satellite TV than AT&T TV Now. AT&T TV has two-year contracts, prices that rise automatically after a year, fees for activation and early termination of service, a Regional Sports Fee, and 'certain other additional fees and charges.' Both services offer a linear set of TV channels over the Internet, but AT&T TV Now has simpler pricing and no contracts.
AT&T's confusion went beyond mobile app
AT&T's naming problem goes beyond app store descriptions, as Cord Cutters News reported a few days ago:
To make matters even worse, most tech support for AT&T TV Now is labeled AT&T TV on AT&T's website. When you try to contact AT&T TV Now you need to use the contact information for AT&T TV. This has resulted in many of our readers confused about how they contact.. AT&T TV Now to ask a question.
AT&T's website does not help. AT&T TV Now is only found if you click on streaming. For a while after the name change, clicking on DirecTV Now in some menus on AT&T's website brought you to AT&T TV [instead of] AT&T TV Now.
Even just this week when AT&T announced a deal with Starz they didn't list AT&T TV Now but listed AT&T TV. When asked about this AT&T said AT&T TV Now was lumped together with AT&T TV.
When contacted by Ars, AT&T noted that 'both AT&T TV and AT&T TV Now customers use the same mobile app,' and said it will fix its mistake. 'We are updating this description to ensure this is more clear for customers going forward,' AT&T said.
The mistake of calling AT&T TV Now 'AT&T TV' was introduced in the app with an update on August 22 and has remained incorrect since then, according to the app version history on the Apple App Store. AT&T had used the correct name for AT&T TV Now in a previous version of the app released on August 19.
Directv Now App Apple Tv Not Working Tv
AT&T made the naming changes after big subscriber losses. AT&T lost 946,000 TV subscribers in Q2 2019 after announcing a series of price increases. Including DirecTV satellite, U-verse TV, and streaming TV plans, AT&T's total number of video subscribers dropped from 25.4 million in Q2 2018 to 22.9 million in Q2 2019.
Besides AT&T TV and AT&T TV Now, AT&T also offers TV shows through HBO Go, HBO Now, AT&T WatchTV, AT&T U-verse, DirecTV, and plans a new HBO Max service.
